Validação de instrumento que avalia a qualidade da assistência nos serviços odontológicos na perspectiva de adolescentes

Abstract

Objective: to characterize the quality of dental care and validate the Quality of Care Instrument in Dental Services from the perspective of Adolescents (QASO-A). Methods: cross-sectional quantitative epidemiological study of an epidemiological survey on oral health conditions among schoolchildren. The sample tested was 350 subjects. The students trained using software developed for collecting and building a database. The data were analyzed descriptively using JASP 1.8.2. Results: the quality of dental care was evaluated positively in schoolchildren aged 12 and 15 years. However, it was observed that there was little access to information about oral cancer and diet, in addition to dissatisfaction related to the physical structure of the office, comfort of the dental chair and waiting time. The QASO-A instrument showed evidence of validity and reliability. Conclusions: The quality of dental care among adolescents aged 12 and 15 years was well evaluated through the item satisfaction with the service, demonstrating good quality services offered. The QASO-A instrument was considered valid and reliable for application in individuals with the same characteristics as the group evaluated in this study.