Assédio moral no comércio varejista

Abstract

Bullying at work can be understood as any form of abusive conduct against an individual or group, that affects, through a systematic situations or repetitions, integrity and / or dignity of the person, whether physical or emotional, contributing to transform the work environment in a location devastating, unpleasant and degrading, hostile and potentially harmful to the individual. Violence identified those situations is present in human relations have long, it can be considered as old as the own conceptions of work. However, more effectively, it has been in recent years that there has been an awakening to this issue, considering a biopsychosocial assembly worker, becoming an object of study and discussion in academia. Even with the impact of this issue in the media, the workers, in general, do not have clarity about the concept of bullying, their characteristics and implications. To the same extent, because of the subtlety of violence, they consider them as jokes and how ordinary present situations in the workplace. But the repetition of violence and the intensity of the attacks become more noticeable and visible victims so that impact negatively on their lives and productivity of their work. Henceforth, there are economic sectors that favor the emergence and perpetuation of this problem, such as trade, due to heightened pressure to meet the targets and fierce competition arising from the restructuring process. Thus, this dissertation was about the "moral harassment in the retail trade Montes Claros-MG". For data collection was used the questionnaire prepared according to the NAQ-R model and clustering in four different modes, in order to relate the various negative situations arising out of labor relations, and to a greater extent can be considered as our object study. The data revealed the existence of bullying for workers allocated in retail trade in the city of Montes Claros, Minas Gerais. The horizontal and downward harassment were the most common as well as a set of harassment characterized as a result of gender conditions, rank, age, among others.